eBECS is a professional in total Microsoft Business Solutions, designing and delivering Lean and agile solutions
globally for customers in Manufacturing, Distribution, Retail, Services, Not-for-profit and other related
Their solutions draw on the full Microsoft Business stack, including Microsoft Dynamics AX, NAV and CRM,
Microsoft Dynamics 365 and Microsoft’s intelligent business cloud.
There were limitations on the current FS (Field Services) and Survey/VOC (Voice of Customer) modules of
Microsoft Dynamics CRM, on both on-premises and online (O365) versions.
Current Field Service module doesn’t support multi-scheduling
Current Voice of Customer module doesn’t support mobile and reports
Difficult to integrate Voice of Customer module with Field Service module
How Auxenta Helped
- Better Field Service features on top of Microsoft Dynamics
- Platform independent, feature rich Survey management module on top of Microsoft Dynamics