OPERATIONS ENGINEERS

If you are brilliant and passionate about working with cutting-edge technology for a Silicon Valley company – join Auxenta!

PRIMARY RESPONSIBILITIES

  • Working with diverse web-based applications and learning management systems in a production, mission critical environment diagnosing complex user, application and/or systems problems
  • Acquiring a deep understanding of our platform applications at the operational level to become the subject matter expert for other departments including product management, engineering, product support and others
  • Responding to unplanned incidents and developing means to reduce downtime and minimize customer impact. This position requires participation in On-Call rotation
  • Working with various teams to prepare for supporting new and/or highly integrated products and platforms
  • Writing excellent documentation to enable other team members and to aid new hire training to easily learn and support our platforms
  • Monitoring the daily operations of the enterprise application environment by analyzing information and recommending short and long-term resolutions to issues including the creation and maintenance of scripts and automation tools

OTHER RESPONSIBILITIES

  • Working with external vendors to support systems as required
  • Participating in disaster recovery / business continuity planning

REQUIRED KNOWLEDGE AND EXPERIENCE

  • Ability to effectively multi-task on a variety of daily work assignments in a challenging, fast-paced work environment
  • Excellent business communication, organizational and time management skills
  • Experience with documentation of complex issues, processes, procedures
  • Strong analytical and problem-solving skills
  • Ability to understand and clearly explain technical issues to both technical and non-technical audiences
  • Strong team player with the ability to work independently
  • Motivation to learn and share expertise of new skills and technologies
  • Ability to resolve support issues are in a timely and efficient manner
  • Knowledge of various computer systems (tools, services, software, etc.)
  • Ability to work in Windows environment
  • Ability to decipher detailed deployment plans
  • Experience scheduling and preparing appropriate resources to participate in deployments
  • Capacity to seek new opportunities based on business needs and company growth
  • Creative problem-solving skills
  • 2+ years’ experience, BSc in computer science or other technical discipline

COMPANY OVERVIEW

Auxenta Inc. is an innovative software engineering services and technology product consulting company headquartered in Silicon Valley, USA. We work with enterprises, independent software vendors (ISVs), startups and not for profit organizations. Our ethos is to enable digital transformation by leveraging a focused set of service offerings.

Our global clients are distributed into multiple industry verticals including telco, financial services, logistics, security, capital markets, apparel and manufacturing. We believe in a core set of values which is an intrinsic part of each of our team members.

Interested in joining our team?

Please send your resume to careers@auxenta.com

LET'S GET IN TOUCH

CONTACT US


PHONE
+1 919-943-6974 (USA)
+94112 337 516 (SL)
ADDRESS
130E, San Fernando Street,
#514 San Jose, CA 95112, USA

LOCATIONS

OUR GLOBAL PRESENCE