We can help you build a CRM on Microsoft Dynamics CRM which differentiates itself from the competition as the best
platform for your business with both on-premise and cloud-based options, tight integration with Microsoft Office
and Outlook, and unlimited customization flexibility.
Typically our our engagements begin with evaluating your business needs through a discovery phase. Our services include business requirements analysis and consultation, system design, implementation and data migration.
Once deployed we will provide training, support, on-going management of your Microsoft Dynamics CRM platform.
Go beyond sales force automation (SFA) with Dynamics 365 for Sales to better understand customer needs, engage
more effectively, and win more deals. Sales module provides tools to successfully manage the sales process, access
to potential contacts in real time, and to identify potential customers.
Sales teams need tools that are familiar, intuitive, and easy to use, to help them be more effective and productive to achieve faster closing rates. We can develop a platform to launch your Sales organization to be able to close sales far quicker than you are today
Build a connection anywhere, anytime, Enable customers to find answers themselves, Offer a single user interface
to your agents and help them succeed!
Build great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers.
The Customer Service Hub app is built on the Unified Interface framework, which uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. Using Customer Service Hub on a desktop browser for tasks other than managing knowledge articles is not recommended.
Field Service capabilities extend Dynamics 365 to provide a complete Field Service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Microsoft Dynamics 365 for Talent streamlines many routine record keeping tasks and automates a number of processes related to staffing your organization. These processes include employee retention, benefits administration, training, performance reviews, and change management. It also provides a framework for human resources staff to manage areas of oversight.
Dynamics 365 for Finance and Operations will unify your Financial and Operations data resulting in real-time information
that will assist in streamlining your day-to-day operations more effectively.
Manage your finances effortlessly, Simplify your supply chain, Manage your sales cycle more proficiently, Make your purchasing process automatic and safe, Get a 360-degree view of your business, Deliver projects on time and under budget!
Use the Public sector functionality to meet the rules, regulations, and reporting requirements for organisations that serve the public. The business processes affected include:
Additional planning and budgeting capabilities are available across Finance and Operations and are integrated with ledger budgets.
Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
Give your business development team a unified sales experience with professional services automation. Collaborate
on both product-based and project-based opportunities using social insights. Make every customer conversation
relevant and productive using a client-centric approach to finalize project scope and statements of work.
Dynamics 365 for Project Service Automation capabilities in Dynamics 365 (online) provides an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget. Project Service Automation automation helps you:
Microsoft Dynamics Marketing enables your marketing team to seamlessly go from planning, to execution, leveraging the power of Excel and Power BI to measure campaigns across channels from start to finish so you can bring your marketing vision to life. You can engage customers one-to-one across channels, build your sales pipeline and demonstrate the impact of your marketing investments in real-time.
Achieve a central repository of your customers and their interactions with your brand. We can help configured to
link to data from an extremely wide variety of sources. thereby a “360 degree” view of your customers.
If your customer data is scattered between different systems or you have a CRM system, a web analytics platform, an email marketing automation solution, and a customer rewards program – each managed by software from different vendors, you could use our capability in consolidating these systems.
Get a 360-degree view of the customer journey to reveal interactions, make inferences, and anticipate customer needs.
Generate data-driven predictions across your business, such as predicting customer attrition or sales conversion.
Create more effective campaigns through granular customer segmentation based on known and predicted customer journeys.